Privacy policy

Who we are

West Acre House, West Acres, Alnwick, Northumberland NE66 2QA provides bed and breakfast accommodation. For questions about your personal information, email ku.oc.esuohercatsew@ofni or telephone 01665 510374.

Information used for enquiries and stays

When you contact us or make a booking, we use the contact details, dates, room preferences and other information you provide to answer your enquiry, arrange your reservation and provide your stay. Necessary booking information is used to take steps at your request before a contract and to perform that contract. Records needed for accounting or other legal requirements are used to meet those obligations.

Please provide only information needed to arrange your stay. If you wish to discuss dietary or access requirements, contact us directly. We will explain what details we need and how we will use any sensitive information before recording it.

Website services

Our site uses hosting and website support services, security and spam prevention tools, a third-party online booking service and Google services such as Analytics and Maps. These services may process technical information such as your IP address, browser and device information. Security information is used for our legitimate interest in protecting the website and preventing misuse. Optional analytics and embedded services are controlled through the website’s consent settings where consent is required.

Booking and payment details are handled through the booking provider’s service. Please read the privacy information shown during that process. Do not send payment card details by ordinary email.

Sharing and keeping information

Information may be handled by providers supporting our bookings, payments, hosting, email and website, and by professional advisers or authorities where necessary. We keep information only for as long as needed to deal with enquiries, provide stays, meet accounting and legal obligations and resolve relevant disputes. The appropriate period depends on the type of record and the purpose for which it is held.

Some technology providers operate internationally. Their privacy information explains where they process data and the safeguards they use. Contact us if you would like further details about the providers involved in your enquiry or booking.

Your choices and rights

Depending on the circumstances, you may ask to access or correct your information, have it erased, restrict its use or receive a portable copy. You may object to processing based on legitimate interests. Where we rely on consent, you can withdraw it without affecting the lawfulness of earlier processing. Contact us using the details above to exercise your rights.

You can change your cookie choices through the website’s consent controls. Read our cookie policy for more information.

Complaints

Please contact us first if you are concerned about how information has been handled. You can also complain to the Information Commissioner’s Office.